Customer Service and Recruitment Associate

 

Posting Date: 7/27/2023

Organization: Food Export - Northeast

Location: Philadelphia

Contact: recruiting@foodexport.org

 

Food Export – Northeast is a private, non-profit trade association of Northeast state agricultural promotion agencies. Our mission is the development and expansion of international markets for U.S. food and value-added agricultural products. We participate in the Market Access Program (MAP) of the Foreign Agricultural Service of USDA. The association is currently seeking to hire for its Liaison position, located in Downtown Philadelphia.

Responsibilities:

Recruitment of new and potential food and agricultural exporters:

• Contact existing customers via phone call and via email
• Employs multiple approaches including technology and data analysis to identify new prospects for participation in Food Export programs and services
• Attend industry events to meet and build relationships with exporters and partner agencies
• Focus on creating and maintaining relationships to meet customers’ needs

Provide customer service and support to new and current participants in Food Export programs:

• Assists companies with understanding and registering for programs and services
• Responds to inquiries and opportunities effectively and quickly
• Identifies success stories from participants and assists in collecting feedback and evaluations

Other:

• Ensures accuracy and integrity of company data in Customer Relationship Management database
• Undertakes special projects from time to time

Requirements:

Education:

• Bachelor’s Degree

Work Experience (highly preferred):

• +2 years of work experience in a related field, such as consultative selling, customer service, customer relationship management

Core Competencies:

• Excellent organizational, verbal/telephone/written communication skills
• Excellent customer service, writing, proofreading, and editing
• Highly detail-oriented and deadline driven
• Ability to interact with multiple stakeholders at multiple levels, work independently and in a team environment
• Understands when to elevate issues, works well under pressure, and assist with achieving organizational goals
• High level of comfort with and understanding of technology and demonstrate ability with Word, Excel, and PowerPoint (Microsoft Office 365)
• Experience with customer relationship management databases

Nice to Have:

• Experience in associations or small/medium size organizations

Physical Demands/Work Environment:

• Work is performed in a standard office environment. This position requires light duty physical work, conducting general office duties, participation in trade shows, and market promotions, Requirements include carrying multiple files and printed materials.
• Weekend work 1-5 times per year to attend or exhibit at industry conferences for 1-5 days.
• Travel to attend conferences and/or meetings 1-5 times per year for 1-5 days at a time.

Just a few of the benefits offered to employees

• Hybrid Work Schedule (2 days from home)
• Health/Dental insurance
• Paid time off & Federal Holidays Observed
• 401(k)
• Tuition reimbursement
• Continuing Education
• Student Loan Reimbursement
• Technology Reimbursement
• Pre-tax transit plan

How to Apply:

• Individuals interested in the position in Philadelphia should submit a letter of interest, resume, and references, in confidence, to: recruiting@foodexport.org
• Food Export‐ Northeast offers a comprehensive employee benefits package
• Must be authorized to work in the United States
• Financial assistance for relocation is not budgeted for this position

Food Export – Northeast is an equal opportunity employer:

It is our policy to provide equal employment opportunity to all qualified employees and applicants for employment without regard to age, disability, national origin or ancestry, race, color, religion, creed, gender, sexual orientation, marital status, parental status, political affiliation, military discharge status or membership in the military reserve, source of income, or other status protected by applicable state, federal or local law. It is our intent and desire at Food Export that equal employment opportunities will be provided in employment recruitment, selection, compensation benefits, promotion, demotion, layoff, termination, and all other terms and conditions of employment. Persons with disabilities or who otherwise require alternate means of communication of organizational or program information can contact us at the url on the cover of this document.

Food Export administers many services through Market Access Program (MAP) funding from the Foreign Agricultural Service (FAS) of the USDA. Persons with disabilities who require alternate means of communication of program information should contact us. Food Export–Midwest and Food Export–Northeast prohibits discrimination in all its programs and activities on the basis of race, color, national origin, religion, sex, gender identity (including gender expression), sexual orientation, disability, age, marital status, familial/parental status, income derived from a public assistance program, political beliefs, reprisal or retaliation for prior civil rights activity.